Clearly the experience you had was terrible, but done well I find online grocery deliver far better. In the UK its been a thing for a long time and the stores h

Clearly the experience you had was terrible, but done well I find online grocery deliver far better. In the UK its been a thing for a long time and the stores have shaken out the issues. Delivery slots are almost always adhered to, and if they're not the driver will call and tell you what's happening. Substitutions are pretty rare in my experience, and when they do happen you can refuse them at the door and the delivery driver will just remove it from your bill, I've also had more expensive items subbed in with no change to the amount I was charged. Drivers will generally ask if you want help, but will wait outside when asked. Finally the web experience after a few orders is so much better than in store, and that's even with some awful UX in places. They track what you buy frequently and then show them as the first result in searches - I can do a full shop in twenty minutes or so now the site has been properly trained (they also feed loyalty card data in, so if you're already a frequent shopper with a chain its probably trained already).