On the face of it your point seems to be entirely reasonable. The problem is that we only have one side of the story here, and it's extremely unlikely we'll eve

On the face of it your point seems to be entirely reasonable. The problem is that we only have one side of the story here, and it's extremely unlikely we'll ever hear or read the other side. Clearly there have been some pretty serious problems but I don't feel comfortable root-causing them based off an account from a single individual.