I agree wholeheartedly. As soon as political and emotional appeals overrule standards of professional conduct, everyone is walking on eggshells. > assume mista

I agree wholeheartedly. As soon as political and emotional appeals overrule standards of professional conduct, everyone is walking on eggshells. > assume mistakes are honest and be polite in correcting them. Especially big on this. Nobody can read minds, so when people make mistakes, there is no winning tactic other than to assume good intent.