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Customers also care about: 4) How quickly can you fix it? 5) How quickly can you deliver this feature?

• rmk 9y ago
  In my experience these two asks usually come from the early adopters and savvy customers, who are generally outnumbered by the (newer) customers who just want something that works and fits within a pre-allocated budget category. One notable exception of late has been security fixes. A lot more enterprises have become more aware of the need to patch their systems quickly in response to CVEs etc.