This is probably the greatest irony from Amazon - as long as you don't stand out from the crowd, you can get amazing customer service from them - I've returned

This is probably the greatest irony from Amazon - as long as you don't stand out from the crowd, you can get amazing customer service from them - I've returned defective products long after the normal periods and had very quick resolutions from them for minor problems, but all it would take is someone picking up on my account and trying to brute-force their way in for Amazon to decide I am 'too much trouble' to deal with any further. It's not just Amazon who do this, of course, but the boilerplate reply that simply cites 'violation of T&Cs' with no option to query exactly what you have done, if it was you at all, shows the dark side of private companies with all this control. The rough equivalent of picking up the football and going home. Notice it's all carefully worded to imply the problem is with you, not with Amazon - their protection scheme kicked in because the OP's account may have been compromised, so it was closed for his benefit. Usually a Twitterstorm is enough to get the companies to acnowledge they were wrong (cos heaven knows it's impossible to get a straight answer one-on-one, without raising such a fuss). Hopefully Trial By Twitter will complete by the end of the week.