Sure, we shouldn't have been so busy to not support our teammates. Still, I don't consider it a big failure. A lot of people go through life using technologie

Sure, we shouldn't have been so busy to not support our teammates. Still, I don't consider it a big failure. A lot of people go through life using technologies without really knowing how they work. He could have very well drag-n-dropped the soap endpoint and never learned a thing about soap. Now that he knows a bit about it he may alter his decisions in the future knowing the guts e.g. 'don't do that because it won't work through soap' etc.