Not saying this is what happened in this circumstance, but even an expert has to explain the 'why' of things. "Disable HT and try again" comes with a hint of "p

Not saying this is what happened in this circumstance, but even an expert has to explain the 'why' of things. "Disable HT and try again" comes with a hint of "please go away", whereas "disable HT so we can eliminate a potential cause" smells more like "I really want to understand this thing."