> that were transitioning from AX400 minitel like interface to the web. Every time it was a disaster. Usually the first service is build in an Agile manner. It

> that were transitioning from AX400 minitel like interface to the web. Every time it was a disaster. Usually the first service is build in an Agile manner. It starts small, and more and more features are added as years pass by. Then some one decides to create a complete new system from scratch, and they never realize all the hidden complexity that exists in the original solution. So this second waterfall project fails and needs years to become usable. Happened something like that in this case? :)