"A drop down menu that ignores corporate jargon, came to terms with the fact there may actually be a flaw in THEIR system, and inquired about my emotional state

"A drop down menu that ignores corporate jargon, came to terms with the fact there may actually be a flaw in THEIR system, and inquired about my emotional state." I think support forms should have an Eliza program built-in: "I have a problem with my email." "So how do you feel about your problem with email?" "Just fix the problem!" "Tell me more about fix the problem." That aside, enquiring about my emotional state would annoy the hell out of me :-}