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I care about my family, if they had a bad day then I'll work hard to cheer them up. How do I show that I care to the same level about some random client?
by softawre 9y ago
I care about my family, if they had a bad day then I'll work hard to cheer them up.
How do I show that I care to the same level about some random client?
- phonon 9y agoHow does a therapist care about a random client? Or a clown?
- betenoire 9y agoYou don't care at the same level, and if you try to show you do you will rightfully be seen as phony. Normal human-to-human empathy is enough. You don't have to cheer them up, but you know what it's like to have a bad day. So do I, they suck.
- bsder 9y agoThen you should stay away from sales. I have had people fall asleep in the middle of my presentation (after lunch-heart medication). I have had people throw up in the middle of my presentation. I have had people cry in the middle of my presentation. At that point, I stop politely. I'm not in sales mode anymore; I'm in human being mode. Maybe they need an ear. Maybe they need a beer. Maybe their staff understands that they fall asleep after lunch and that you can continue on. Sales is mostly empathy and education. I'm selling to you because I believe that I'm going to make your situation better. If I reach a point where I believe that is not true, I'm going to stop selling to you, refer you to someone else, etc. Occasionally, this loses me a sale. Oh, well. I generally engender so much good will when it happens that it almost always rebounds back to me later.