3 ms·

Good salespeople actually do care!

by phonon 9y ago

softawre 9y ago
I care about my family, if they had a bad day then I'll work hard to cheer them up. How do I show that I care to the same level about some random client?
- phonon 9y ago
  How does a therapist care about a random client? Or a clown?
- betenoire 9y ago
  You don't care at the same level, and if you try to show you do you will rightfully be seen as phony. Normal human-to-human empathy is enough. You don't have to cheer them up, but you know what it's like to have a bad day. So do I, they suck.
- bsder 9y ago
  Then you should stay away from sales. I have had people fall asleep in the middle of my presentation (after lunch-heart medication). I have had people throw up in the middle of my presentation. I have had people cry in the middle of my presentation. At that point, I stop politely. I'm not in sales mode anymore; I'm in human being mode. Maybe they need an ear. Maybe they need a beer. Maybe their staff understands that they fall asleep after lunch and that you can continue on. Sales is mostly empathy and education. I'm selling to you because I believe that I'm going to make your situation better. If I reach a point where I believe that is not true, I'm going to stop selling to you, refer you to someone else, etc. Occasionally, this loses me a sale. Oh, well. I generally engender so much good will when it happens that it almost always rebounds back to me later.
GordonS 9y ago
Really? Every time I hear 'how was your day?' from some random I don't know, it always seems like a silly question, almost a formality. I invariably respond with 'yeah, fine', just to get it over with. I should maybe add that I struggle with small-talk at the best of times, so I'm probably a sales person's worst nightmare :) Maybe I should also add that I'm from the UK, and we don't generally go in for 'have a great day' and all that American smiley stuff :)
- phonon 9y ago
  https://www.netflix.com/title/80118954 https://www.netflix.com/title/80118954

Good salespeople actually do care!

by phonon 9y ago

Good salespeople actually do care!

I care about my family, if they had a bad day then I'll work hard to cheer them up. How do I show that I care to the same level about some random client?

phonon 9y ago
How does a therapist care about a random client? Or a clown?
betenoire 9y ago
You don't care at the same level, and if you try to show you do you will rightfully be seen as phony. Normal human-to-human empathy is enough. You don't have to cheer them up, but you know what it's like to have a bad day. So do I, they suck.
bsder 9y ago
Then you should stay away from sales. I have had people fall asleep in the middle of my presentation (after lunch-heart medication). I have had people throw up in the middle of my presentation. I have had people cry in the middle of my presentation. At that point, I stop politely. I'm not in sales mode anymore; I'm in human being mode. Maybe they need an ear. Maybe they need a beer. Maybe their staff understands that they fall asleep after lunch and that you can continue on. Sales is mostly empathy and education. I'm selling to you because I believe that I'm going to make your situation better. If I reach a point where I believe that is not true, I'm going to stop selling to you, refer you to someone else, etc. Occasionally, this loses me a sale. Oh, well. I generally engender so much good will when it happens that it almost always rebounds back to me later.

GordonS 9y ago

Really? Every time I hear 'how was your day?' from some random I don't know, it always seems like a silly question, almost a formality. I invariably respond with 'yeah, fine', just to get it over with. I should maybe add that I struggle with small-talk at the best of times, so I'm probably a sales person's worst nightmare :) Maybe I should also add that I'm from the UK, and we don't generally go in for 'have a great day' and all that American smiley stuff :)

phonon 9y ago
https://www.netflix.com/title/80118954 https://www.netflix.com/title/80118954