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I think the major complaint is (never tried paying contactless in the UK, no clue if that is correct) NOT the limit that doesn't require a PIN, but that you hav

I think the major complaint is (never tried paying contactless in the UK, no clue if that is correct) NOT the limit that doesn't require a PIN, but that you have to start from scratch and use a different method (insert card, provide PIN) if you cross that threshold. If that's true, that sounds like a UX problem and I'd hate that as well. Here in DE it's not like that - or at least never happened for me. A transaction that I start contactless might (random verification or > threshold) require a PIN. But I never need to insert the card or get an error message like the GP described.

gambiting 9y ago
It is absolutely a UX problem. In the UK terminals will show this image: https://cdn.barcodesinc.com/images/models/lg/Ingenico/ipp320.jpg https://cdn.barcodesinc.com/images/models/lg/Ingenico/ipp320... Even if the amount is over the threshold - only once you tap your card on the terminal it beeps and says "insert/swipe card". Why even show the contactless logo then????
- dx034 9y ago
  Not all do but the majority. I believe it's the manufacturer's fault, not the bank's (or store). But I guess in devices like this, pushing a software update to fix a non-critical UX flaw could take years.