It's funny, everyone thinks HR is about dealing with people, whereas it's actually about processing them. Processing entitlements, processing grievances, proces

It's funny, everyone thinks HR is about dealing with people, whereas it's actually about processing them. Processing entitlements, processing grievances, processing legal documentation, processing disciplinary procedures. Your line manager's the one with a personal relationship with you. Mind you, quite a few people think an HR officer is the right person to go to with a problem. This is a _very_ bad idea. HR's job is to protect the firm, not the employees (sometimes this involves pushing out someone senior, but that's unicorn-level rare). If you want someone to represent your interests at work, it's time to unionize. :)