If you get free advice to someone, that is the giving part. It also is an area you know so you can speak with authority on the subject. The minute you are activ

If you get free advice to someone, that is the giving part. It also is an area you know so you can speak with authority on the subject. The minute you are actively helping them (you are touching a computer or phone) that's when you should be getting paid. I would also cut off the advice giving at a certain point and bring up money.