> The current rise of "bots" that I'm seeing being developed of late seems to forget one really crucial thing about humans, especially in a time of need: We nee

> The current rise of "bots" that I'm seeing being developed of late seems to forget one really crucial thing about humans, especially in a time of need: We need to talk to another human. I don't think this is true at all. If the bots were effective problem solvers then there'd be no problem. The issue is not some emotional need for human connection. OP certainly didn't need that - he would have been fine with a bot that correctly identified his email as a security report, forwarded it to the appropriate engineer, and let him know. The issue is that the bots are completely useless for anything but idiot problems. Frankly, a comparably competent human would be much more frustrating.