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The current rise of "bots" that I'm seeing being developed of late seems to forget one really crucial thing about humans, especially in a time of need: We need
by ourcat 9y ago
The current rise of "bots" that I'm seeing being developed of late seems to forget one really crucial thing about humans, especially in a time of need: We need to talk to another human.
It started with "choose your option", "press x.." call routing. You know, the ones which keep you trapped in a menu while charging premium rates. How many times have we all shouted "give me a human!!" to an automated call system?
This rampant increase in (money/job/man-hour -saving) bots seems to me to be very short-sighted and totally destroying the relationships that companies used to have (or dreamed of having) with their customers/users/(unwitting prisoners).
- tlrobinson 9y agohttps://gethuman.com/ https://gethuman.com/
- watter 9y agoThe icing on the cake is that engineers cost more than support reps. Sure the bot can "scale" but in a lot of cases I wonder if they are really saving by having a team of engineers who cost so much more than phone agents.
- nolemurs 9y ago> The current rise of "bots" that I'm seeing being developed of late seems to forget one really crucial thing about humans, especially in a time of need: We need to talk to another human. I don't think this is true at all. If the bots were effective problem solvers then there'd be no problem. The issue is not some emotional need for human connection. OP certainly didn't need that - he would have been fine with a bot that correctly identified his email as a security report, forwarded it to the appropriate engineer, and let him know. The issue is that the bots are completely useless for anything but idiot problems. Frankly, a comparably competent human would be much more frustrating.