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I loaded 5 tonnes of sand into my 4runner and now it's ruined, Toyota claims a 4Runner is not a 5 tonne truck won't give me my money back or honor the warranty,
by fleitz 9y ago
I loaded 5 tonnes of sand into my 4runner and now it's ruined, Toyota claims a 4Runner is not a 5 tonne truck won't give me my money back or honor the warranty, I swear the mechanics were laughing at me.
- infecto 9y agoWhile its reads snarky I kind of agree.
- lancefisher 9y agoBackblaze should be able to handle 17TB of data.
- blunte 9y agoBB handles many PBs of data. Actually I think it's ZBs. However, I'm not sure how many of their clients have single drives with 17TB of data. Perhaps this is an edge case that they didn't adequately test for. And since a vast majority of their customers will not have more than 3TB on any single drive, I can see why this might not be well tested.
- atYevP 9y agoYev from Backblaze here -> we have customer for Backblaze Online Backup with over 40TB of data, and customers with 100s of TBs if not Petabytes on B2 Cloud Storage, so we can certainly handle it. Not sure what happened in this particular case as I'm not familiar with it, but I'd venture to guess that something occurred on the computer that caused the client to think it needed to re-upload those 13TB of data, so it scheduled them for re-upload.
- blunte 9y agoAnd as I recall, BB charges something like $5/mo for unlimited backups. The fact that they won't refund him is both dumb on their part (because really, what is $5) and pointless to mention on his part (because really, how is $5 going to compensate him?)
- atYevP 9y agoYev from Backblaze here -> we did offer them a refund when they cancelled their account. In general we have a pretty generous refund policy for our yearly and bi-yearly plans, but giving refunds for the $5-rate, is a bit cumbersome.