I am sure they are getting blamed for customer premises wiring faults too. I wish people didn't have to deal with their terrible CSR's. I think they are more

I am sure they are getting blamed for customer premises wiring faults too. I wish people didn't have to deal with their terrible CSR's. I think they are more inclined to sell HBO rather than communicate a useful fault report to technical staff. I was also treated differently as a customer once I got insider connections.