> instead of malicious action on the part of Comcast. Incompetence (by me, by you, etc.) may be just incompetence. Incompetence by a Corporation is malicious

> instead of malicious action on the part of Comcast. Incompetence (by me, by you, etc.) may be just incompetence. Incompetence by a Corporation is malicious action. Possibly not the specific case, but the ludicrous quality standard is in itself malicious action.