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To be fair, every exchange I've heard of with Comcast's actual network tech/admin people has given me the impression that they're extremely good at their jobs.
by 0xcde4c3db 9y ago
To be fair, every exchange I've heard of with Comcast's actual network tech/admin people has given me the impression that they're extremely good at their jobs. Almost all of the problems I hear about with Comcast are related to extraordinarily poor customer service, neglected outside plant, or customer-hostile policy decisions.
- kw71 9y agoI am sure they are getting blamed for customer premises wiring faults too. I wish people didn't have to deal with their terrible CSR's. I think they are more inclined to sell HBO rather than communicate a useful fault report to technical staff. I was also treated differently as a customer once I got insider connections.