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Comcast customer service is terrible and will always remain terrible until they bring ALL of their customer service and technicians in house and pay them handso
by paul7986 9y ago
Comcast customer service is terrible and will always remain terrible until they bring ALL of their customer service and technicians in house and pay them handsomely.
Until then they will always remain at the bottom of the barrel and as the most hated company in the country due to horrid customer service.
I worked at Comcast for too many years answering their phones and getting yelled out because 80% of the time due to the contracted technicians and the companies they work for.
- Karunamon 9y agoI can vouch for this. Not only are the contracted techs horrible, the internal billing system is this byzantine fuckfest of terse codes and multiple, poorly-documented applications. I spent 6 months putting up with angry phone calls from a small ISP that Comcast absorbed before I had to quit for my own mental health.