Infrastructure is probably handled by a different department, maybe even a different subsidiary or company. I bet, the infrastructure people get to see as less

Infrastructure is probably handled by a different department, maybe even a different subsidiary or company. I bet, the infrastructure people get to see as less information as possible about the contract / actual customer and no information about other lines / contracts. I worked on workforce management software for utilities companies. The field crews often only see information about their current task for various reasons (data size of standing data, privacy protection, field crew is a contractor).