The problem is that the departments that handle infrastructure and contracts are probably divided, maybe even separate subsidiaries / companies. So the infrastr

The problem is that the departments that handle infrastructure and contracts are probably divided, maybe even separate subsidiaries / companies. So the infrastructure subsidiary may not have enough information about who the actual customer is. All they see is equipment and maybe an assigned contract number, but no names. It gets worse, when infrastructure is done by contractors, just labeled as insert big telco here.