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Very hard to believe the company has'ludicrous' quality standards but at the same time works with so many bad contractors without putting controls in place. I d
by raarts 9y ago
Very hard to believe the company has'ludicrous' quality standards but at the same time works with so many bad contractors without putting controls in place. I don't buy it.
- dragonwriter 9y agoIt's quite easy to believe a company has much higher quality standards for things it can blame on some other actor that it nominally doesn't control. Outsourcing blame is fairly common.
- ghostly_s 9y agoI've literally never heard of anyone impressed with the quality standard on a single service Comcast provides soooo...gonna call bullshit on this, too.
- mjevans 9y agoI can believe that they have some small 'gold standard' team like this that they reserve for... say the houses that their lobbyists visit.
- delackner 9y agotheir business service is somewhat responsive and pretty reliable. That said, the installer they sent was totally unprofessional and also, yes, a contractor. How can you screw up just connecting a cable modem to a coax outlet? Run two lengths of cable connected by a four port adapter, and staple the adapter to the wall a foot above the baseboard because why not, this is only in the middle of someone's dining room. As soon as he left I disconnected the whole mess and ran a single length of cable along the baseboard, with a right angle connector to keep it flush.
- pwerner2 9y ago"I don't buy it" Ah, sorry, I forgot I was on the internet, land of experts in everything.
- protomyth 9y agoMore like people who have had to deal with Comcast. Thankfully, I'm in rural ND where I can get good fiber and not the crap my Dad has had to put up with. The number of splitters in the wall was impressive though.
- throwanem 9y agoI've had to deal with Comcast. I've known independent cable installation contractors, too, one of them being an uncle of mine - this being back when his crack habit was in full swing. I find it a lot easier to buy a wide variance in skill and diligence among contractors, combined with a lack of QA oversight from their monopolistically disinterested corporate client, than I do some kind of shadowy, wide-ranging conspiracy to cloak deliberately anticompetitive behavior behind an obfuscating smokescreen of apparent incompetence.
- pwerner2 9y agoExcessive splitters usually is a sign of ancient cabling as well. I know for a fact that Comcast has passive gain amps specifically built for dealing with homes that have more than like 8 tv's and a modem. You (or your dad, it's unclear) probably were hooked up a long time ago, or the tech didn't know what he was doing.
- Clubber 9y agoWhen I have internet issues, sometimes the techs actually install splitters that don't do anything because, "the signal is too strong."