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Last year a neighbor had a comcast tech who identified a noisy signal somewhere on our block. He proceeded to disconnect every other house on the block and then
by justinlink 9y ago
Last year a neighbor had a comcast tech who identified a noisy signal somewhere on our block. He proceeded to disconnect every other house on the block and then left.
He never told anyone at Comcast or the other houses. Took hours of battling with phone support and a two day wait to have another tech who came out and identified the problem. He said they do this often to get into houses to find problems but he's supposed to put a note on each door and put a note on our accounts. Whoops.
- rrauenza 9y agoYeah, happened to us, too. No note on our account, no notification.
- sxates 9y agoThis happened to me as well - Comcast tech A gets on our house to disconnect a "noisy line" and doesn't tell us or anyone else about it, requiring me to wait for Comcast tech B to come out and reconnect. And of course we heard nothing more about this "noisy line" issue, with no changes made to our connection. Just one of the reasons I no longer use comcast.