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I previously worked inside Comcast systems for 10 years, I am always amazed by the competence and dedication to quality and service on the part of their enginee
by kw71 9y ago
I previously worked inside Comcast systems for 10 years, I am always amazed by the competence and dedication to quality and service on the part of their engineering and technical operations staff.
It makes me a bit sad that these guys do really great work and then the press are able to have all these terrible things to write about customer service reps, megacorp lobbying and conspiracies, and some hotspots of technical problems.
- jostmey 9y agoWhat planet are you from? I have nothing but negative things to say about comcast and the quality of comcast products I fully believe the press because as a customer of comcast they treated me like a turd on the sidewalk
- 0xcde4c3db 9y agoTo be fair, every exchange I've heard of with Comcast's actual network tech/admin people has given me the impression that they're extremely good at their jobs. Almost all of the problems I hear about with Comcast are related to extraordinarily poor customer service, neglected outside plant, or customer-hostile policy decisions.
- kw71 9y agoI am sure they are getting blamed for customer premises wiring faults too. I wish people didn't have to deal with their terrible CSR's. I think they are more inclined to sell HBO rather than communicate a useful fault report to technical staff. I was also treated differently as a customer once I got insider connections.
- eip 9y agoComcast execs would literally stick it in your fart maker if they had the chance.
- walls 9y agoIt's not a 'conspiracy', Comcast really is just awful for the average person.