I think this whole Toyota metaphor is too strained to be useful. Toyota's problem was tied up with the fact that car crashes kill and injure people. That not on

I think this whole Toyota metaphor is too strained to be useful. Toyota's problem was tied up with the fact that car crashes kill and injure people. That not only makes it a lot easier to raise a mass panic, but also raises the stakes a lot: Juries understand and fear car crashes, lawsuits over car crashes pay a lot of money in awards or settlements, and there is an entire division of the legal industry with years of experience in litigating over these specific issues. Whereas it's hard to see a lawsuit over poor cellular reception going anywhere. I presume that somewhere in my cellular agreement is a clause stating that AT&T isn't liable for dropped calls. I mean, if that clause didn't exist surely the citizens of San Francisco would own AT&T by now?