This is sad to hear, and while I don't use Uber anymore, I did have one great experience - my phone slipped out of my pocket into the car as I was getting out,

This is sad to hear, and while I don't use Uber anymore, I did have one great experience - my phone slipped out of my pocket into the car as I was getting out, and the car drove off as I got out and did not carry anything there. I was able to contact the last driver by logging into the app from a hotel employee's phone and arrange a pickup not too long later. I gave her a generous cash tip and many thanks for doing the right thing, as I was far away from my home in the Bay Area (was in Savannah for a race).