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>"The Uber department responded that they had no record of a trip from the vehicle with that license plate [...]" This kind of thing worries me a bit. This pa

>"The Uber department responded that they had no record of a trip from the vehicle with that license plate [...]" This kind of thing worries me a bit. This past week I've taken two Lyfts where the license plate provided in the app didn't match what the driver was actually using. One of my drivers claimed they had just gotten a new car, but that's a bit odd to me since when I bought a new car it took several weeks to get my license plate. So there should be ample time for a good driver to ensure their record is up to date.

donatj 9y ago
I've bought cars that came with plates and I've bought cars where they had to mail them to me. I think it varies.
- spike021 9y ago
  True. It's just a bit odd to me that the driver wouldn't think to update the plate number in the app, or that uber/lyft would be so slow to update it. I doubt it's a human in the cloud who sees a notification that a driver would like to update their plate number and then adds it to a queue to work on.
  - donatj 9y ago
    I doubt the guy was trying to pull something over on you. I don't drive for Lyft but I feel like it's one of those small easily missed details that's very important to a small subsection of your customers and no one else cares. Having used Lyft countless times over the last few years I know I have personally never checked the checked that the plate matched.
    - spike021 9y ago
      Oh, definitely. However, usually that's the way I identify the correct driver. For instance Priuses are the more common car and sometimes it's easier to memorize the first 4 or so digits on a plate than the make/model/color that my driver is driving. But on the other hand, it's still a small issue at least because in some rare circumstance somebody could use it maliciously.
MichaelGG 9y ago
Did you report the driver? The one time that happened to me, I asked the driver and showed me that he had both cars registered in Uber and had selected the wrong one.
- spike021 9y ago
  Honestly no because I wasn't sure what the process is for that.
  - zer00eyz 9y ago
    Well you start by taking photos! First and foremost for your own safety. Second just send them to CS. If something terrible ever happens and it shows up on the 11pm news, at least you can say "I tried" and the company can't run and hide from its bad policy
smsm42 9y ago
> One of my drivers claimed they had just gotten a new car That can happen, you don't even need a new car for it. I've bought a car with one license plate missing, and when I went to DMV to ask what to do with it, I just was issued a new set. One other time, on another car, my back license plate disappeared - still have no idea what happened to it, I suspect it was stolen, but I have no idea where (how often you check the license plate on your own car?) or why. It's very easy to steal it, it's just two screws, so it was gone, and I went to the DMV and got another set. Some of my documents still list the same car under an old license plate. So it's not impossible to have several sets of plates for the same car, and it's very easy to get a new set. Getting license plate btw can be very fast - at least in California, once you're in the DMV they just have a stack of plates sitting there and they take one from the top and give it to you (obviously, after you waited in the line and paid and filled in the documents, etc. - that may take time :) Brand-new car may take longer or if you get them by mail.

donatj 9y ago

I've bought cars that came with plates and I've bought cars where they had to mail them to me. I think it varies.

spike021 9y ago
True. It's just a bit odd to me that the driver wouldn't think to update the plate number in the app, or that uber/lyft would be so slow to update it. I doubt it's a human in the cloud who sees a notification that a driver would like to update their plate number and then adds it to a queue to work on.
- donatj 9y ago
  I doubt the guy was trying to pull something over on you. I don't drive for Lyft but I feel like it's one of those small easily missed details that's very important to a small subsection of your customers and no one else cares. Having used Lyft countless times over the last few years I know I have personally never checked the checked that the plate matched.
  - spike021 9y ago
    Oh, definitely. However, usually that's the way I identify the correct driver. For instance Priuses are the more common car and sometimes it's easier to memorize the first 4 or so digits on a plate than the make/model/color that my driver is driving. But on the other hand, it's still a small issue at least because in some rare circumstance somebody could use it maliciously.

MichaelGG 9y ago

Did you report the driver? The one time that happened to me, I asked the driver and showed me that he had both cars registered in Uber and had selected the wrong one.

spike021 9y ago
Honestly no because I wasn't sure what the process is for that.
- zer00eyz 9y ago
  Well you start by taking photos! First and foremost for your own safety. Second just send them to CS. If something terrible ever happens and it shows up on the 11pm news, at least you can say "I tried" and the company can't run and hide from its bad policy

smsm42 9y ago

> One of my drivers claimed they had just gotten a new car That can happen, you don't even need a new car for it. I've bought a car with one license plate missing, and when I went to DMV to ask what to do with it, I just was issued a new set. One other time, on another car, my back license plate disappeared - still have no idea what happened to it, I suspect it was stolen, but I have no idea where (how often you check the license plate on your own car?) or why. It's very easy to steal it, it's just two screws, so it was gone, and I went to the DMV and got another set. Some of my documents still list the same car under an old license plate. So it's not impossible to have several sets of plates for the same car, and it's very easy to get a new set. Getting license plate btw can be very fast - at least in California, once you're in the DMV they just have a stack of plates sitting there and they take one from the top and give it to you (obviously, after you waited in the line and paid and filled in the documents, etc. - that may take time :) Brand-new car may take longer or if you get them by mail.