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If they're being bullied into this decision (and I don't think they are), it's not because they're too timid to stand up to the media. It's because their custom
by veridies 9y ago
If they're being bullied into this decision (and I don't think they are), it's not because they're too timid to stand up to the media. It's because their customers might leave them, because their customers prefer companies that act more justly.
You're arguing that a company should act only in its own rational self-interest. That's a reasonable point of view. But there's zero evidence that this is not in Uber's self-interest.
EDIT: I saw your comment in response to smt88. I do want to pay more for a taxi. I want to be able to control how much I pay according to how good of a service was provided, and I want to feel like the taxi driver is getting a decent pay rate. That's one of the reasons I typically use Lyft, and if it weren't for a terrible experience with Uber customer service, this decision would make me more likely to use Uber again.
- cocktailpeanuts 9y agoLook at the market share and you'll see what most people think. Good for you that you're using Lyft, but most people use Uber because they don't care about those things. Also tipping is an American (and some other countries) thing. Many countries around the world don't have the tipping culture and these people feel very uncomfortable when they are expected to tip because they don't know what's the right amount. I have lived in those countries and trust me living in a culture where tipping is expected is much more stressful.
- nailer 9y agoPressuring consumers into paying more than the negotiated price isn't 'acting more justly'
- criddell 9y agoThere isn't much of a negotiation though. Somebody else said than an early version of the Uber app let customers define their tip in the app and it was automatically applied. Maybe they should bring that back and also give drivers the ability to filter on that value.
- nailer 9y agoI made a poor choice of words: I mean the agreed price. No tips. The price is the price and being begged by some asshole won't make the experience better.
- criddell 9y agoYou and I have clearly had vastly different rideshare experiences. I wouldn't describe any of the drivers I've had as being assholes. Every single one of them was at least friendly. Most were helpful, some extremely so. Rather than begging for a tip, I was happy to give them a little bit extra. They appreciate it and I feel good about it. It's win-win.
- pslbill 9y agoubers customer service support has actually gotten better. not great but... Lyft's is horrible, on the drivers side anyway.
- deleted 9y ago[deleted]
- pslbill 9y agoubers customer service support has actually gotten better. not great but... Lyft's is horrible, on the drivers side anyway.