It comes down to conviction and courage to follow through. I find it curious that just when he's out, one of the things that he'd fought against for so long has

It comes down to conviction and courage to follow through. I find it curious that just when he's out, one of the things that he'd fought against for so long has been done i.e. tipping. The reason it's courage involved in such a situation is because, against all external pressure, he maintained that he thought it would create friction. I can see that and some people may disagree - and those people can use Lyft, but at the end of the day, most people use Uber the way it is because of a certain experience that's possibly inexplicable to them. They just like it. Travis and his team have created this experience. If there's no courage and conviction, then Uber becomes indistinguishable from Lyft. I honestly don't think the next CEO will have as much courage to say something like, 'we know automation is coming and we have to be on top of it regardless of any negative feedback. If we don't, it won't matter because someone will do it anyway...' Time will tell and I think it will tell the same story I've told here.