4 ms·
I have gleaned - from such authoritative sources as TV - that tipping appears to be a large part of customer service culture in the USA. (Though I wouldn't be s
by mrslave 9y ago
I have gleaned - from such authoritative sources as TV - that tipping appears to be a large part of customer service culture in the USA. (Though I wouldn't be surprised to learn that it varies by region. Because the USA is just New York and California, right?)
I think this will have a negative effect on the experience of both driver & rider in countries where tipping is unusual, due to the increasing ambiguity of the fee. Especially if ratings become contingent upon tip.
It also seems to not fit the model. In a dining establishment there is a three party arrangement (restaurateur, customer, and server) and the assumption that the best way to motivate servers is to create a separate financial relationship between them and the customer. Uber already has well defined payments for all three parties, and channels for rating drivers and riders.
- baddox 9y agoMy impression and experience is that it's pretty widespread in the US, although I've heard that the specific per-service expectations vary. I've never been anywhere in the US where tips weren't expected for sit-down restaurant waiters.
- mercutio2 9y agoExtremely fancy restaurants are moving away from tipping. Everywhere else in the US, tips are expected and depended on by restaurant staff. In California workers are at least paid minimum wage, ignoring tips, but in most states, restaurant workers are almost entirely dependent on tips to earn a living wage. It’s a terrible system for a variety of reasons.
- snowwrestler 9y agoUber obviously knows where its drivers and customers are, and can show or hide in-app tipping based on that if they want to. In fact the article says they are rolling it out in only 3 U.S. cities to start.