I don't understand why this is a differentiator in clothes shopping online. The thing is you can return stuff without going to the store. But the most time is s

I don't understand why this is a differentiator in clothes shopping online. The thing is you can return stuff without going to the store. But the most time is spent in browsing through items and trying them out. Returning items at a store does not take time at all. He cannot imagine that alone being a selling point for either Amazon prime or for trunkclub.