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The EU 14-day online returns is an extension of the older regulation against high-pressure sales tactics, like telephone sales, door-to-door sales, and booths o
by ProblemFactory 9y ago
The EU 14-day online returns is an extension of the older regulation against high-pressure sales tactics, like telephone sales, door-to-door sales, and booths on the street.
It allows you to change your mind if you made an impulse purchase, but not really to "test" a product. The returned item must be unused and in new condition, with any seals unbroken - generally if you open the box or rip any plastic bags the online retailer doesn't have to accept a return any more.
- yulaow 9y agoThe seals unbroken is valid only for a very restricted type of items (sealed audio, video or computer software, such as DVDs, which you have unsealed upon receipt [1]). Also, in general, there is no "unused" or "box sealed" condition. Just you have to return the item undamaged and "as it was". You are required to take good care of the goods and you may be liable for the reduced value of goods caused by handling them beyond what’s necessary to be sure they work and are what you ordered. [2] [1] http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm http://europa.eu/youreurope/citizens/consumers/shopping/guar... [2] https://www.ccpc.ie/consumers/shopping/buying-online/your-rights-online/#Changeofmind https://www.ccpc.ie/consumers/shopping/buying-online/your-ri...