4 ms·
The way Uber works now is it incentivizes the driver to give you a poor rating if you don't tip. By including the tip functionality in the app, and preventing t
by djb_hackernews 9y ago
The way Uber works now is it incentivizes the driver to give you a poor rating if you don't tip. By including the tip functionality in the app, and preventing the driver from seeing the tip before you are rated, it will remove this incentive.
I don't like tipping either but Uber had to do this and I'm confident the data showed it.
- londons_explore 9y agoThey will probably take some "handling fee" on the value of the tips. It'll form an income stream.
- SilasX 9y agoThe article says they aren't (just like Lyft doesn't): >Uber won’t take any part of the tips given drivers.[1] IIRC, it would also be legally dubious to do so. [1] And for the record, I prefer this phrasing to the more common "Drivers keep 100% of tips", which is not true unless they're evading taxes.
- traviscj 9y agoI'm a bit jaded on this subject, but even not-profit dollars contribute to revenue dollars, which helps secure future funding. So not "not any part of the tips", just a complicated hedging game on those tips.
- furioussloth 9y agoI used to tip in cash to avoid the bad rating especially if I am travelling to airport and have heavy luggage. I hate carrying cash and this is a very welcoming change. Anything that would make them look less evil(Although i don't think they are any worse than most companies.) is a good PR move.
- kelnos 9y agoI have literally never given an Uber driver a tip -- and have used them for many, many airport trips, and overall have easily taken more than a thousand rides since I joined in early 2012 -- and my rating is currently 4.87. Perhaps you live in a market where Uber drivers are aggressive about asking for tips, though, which is not the case in SF.