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For something that is supposed to be friction free, tipping really runs against that. We all know that next there are going to be the subtle and not-so subtle

For something that is supposed to be friction free, tipping really runs against that. We all know that next there are going to be the subtle and not-so subtle encouragements from drivers to tip. Then the expectation to tip. This move seems to only confuse me as a consumer, create something else for drivers to be annoyed about (the tips they receive vs what uber claimed they'll see), and adding an additional cognitive layer in payments. I don't see the lasting benefit here. Just increase prices or increase driver share of payout.

JoshTriplett 9y ago
> We all know that next there are going to be the subtle and not-so subtle encouragements from drivers to tip. Then the expectation to tip. That already happened, with passive-aggressive comments about how you can tip in cash. > I don't see the lasting benefit here. Just increase prices or increase driver share of payout. There's a clear perceived benefit to Uber: PR with drivers, perceived improvement as a company (as opposed to having to fix hard corporate-culture issues), and the ability to keep the "advertised" price lower. (Of course, they're missing that they've now abandoned one of their major differentiators from their lead competitor.) But there's certainly no lasting benefit to customers. Tips should be for extraordinary, stand-out service, not a customary hassle in every transaction.
prostoalex 9y ago
Lyft seems to have nailed it - the tip is not necessarily immediate (and can be added 3 days later), and the payout to the driver is in a single anonymized chunk, so it's not easy (or too late) to track the rider to the tip amount.
- furioussloth 9y ago
  Uber is giving you 30 days to tip the driver . They will also be giving single aggregated chunk at the end of day or week.