4 ms·
> above 40 Euro purchase value, returns even have to be free of charge This was removed from the law in June 2014. Retailers can now say that customers need to
by germanier 9y ago
> above 40 Euro purchase value, returns even have to be free of charge
This was removed from the law in June 2014. Retailers can now say that customers need to pay a carrier for the shipment back regardless of value. Some do, most don't. They can however never charge "restocking fees" or whatnot. The same day the EU Consumer Rights Directive was put in force so all EU customers now have this protection.
(The Fernabsatzgesetz was removed in 2002 by the way. This topic is now regulated in the usual BGB.)