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For German customers this is nothing special. As a customer, you can order from any Retailer and return within 14 days without giving any reason, as we have a
by cseelus 9y ago
For German customers this is nothing special.
As a customer, you can order from any Retailer and return within 14 days without giving any reason, as we have a special "Fernabsatzgesetz" (Distance Selling Act).
Nearly every Retailer offers free returns and above 40 Euro purchase value, returns even have to be free of charge.
Many Retailers offer more than 14 days, 30 days is nothing special and some like Zalando (a Zappos clone) even offer 100 days of free returns.
- germanier 9y ago> above 40 Euro purchase value, returns even have to be free of charge This was removed from the law in June 2014. Retailers can now say that customers need to pay a carrier for the shipment back regardless of value. Some do, most don't. They can however never charge "restocking fees" or whatnot. The same day the EU Consumer Rights Directive was put in force so all EU customers now have this protection. (The Fernabsatzgesetz was removed in 2002 by the way. This topic is now regulated in the usual BGB.)
- uhnuhnuhn 9y agoAmazon's service is not about return policies at all. Customers don't pay up front for the clothes, they only pay once they decide to keep an item.