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In EU you have 14 days to return anything bought online without giving any reason, and seller must refund you as soon as it gets the items back. Some give more

by yulaow 9y ago

In EU you have 14 days to return anything bought online without giving any reason, and seller must refund you as soon as it gets the items back. Some give more weeks, but 14 days is the legal minimum.

jononor 9y ago
However there is no requirement that the return shipping is free (nor the original shipping ofc).
- yulaow 9y ago
  If you ask for express delivery nope, yes for standard This refund must include any shipping charges you paid when you made your purchase. However, the trader may charge you additional delivery costs if you specifically requested non-standard (express) delivery. [http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm http://europa.eu/youreurope/citizens/consumers/shopping/guar...]
  - waqf 9y ago
    Refunding the original shipping charges you paid is not the same as paying for your return shipping.
    - yulaow 9y ago
      OH you are right, I read it wrong. The seller has to pay for the return shipping only if the item is faulty.
ProblemFactory 9y ago
The EU 14-day online returns is an extension of the older regulation against high-pressure sales tactics, like telephone sales, door-to-door sales, and booths on the street. It allows you to change your mind if you made an impulse purchase, but not really to "test" a product. The returned item must be unused and in new condition, with any seals unbroken - generally if you open the box or rip any plastic bags the online retailer doesn't have to accept a return any more.
- yulaow 9y ago
  The seals unbroken is valid only for a very restricted type of items (sealed audio, video or computer software, such as DVDs, which you have unsealed upon receipt [1]). Also, in general, there is no "unused" or "box sealed" condition. Just you have to return the item undamaged and "as it was". You are required to take good care of the goods and you may be liable for the reduced value of goods caused by handling them beyond what’s necessary to be sure they work and are what you ordered. [2] [1] http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm http://europa.eu/youreurope/citizens/consumers/shopping/guar... [2] https://www.ccpc.ie/consumers/shopping/buying-online/your-rights-online/#Changeofmind https://www.ccpc.ie/consumers/shopping/buying-online/your-ri...

by yulaow 9y ago

jononor 9y ago

However there is no requirement that the return shipping is free (nor the original shipping ofc).

yulaow 9y ago
If you ask for express delivery nope, yes for standard This refund must include any shipping charges you paid when you made your purchase. However, the trader may charge you additional delivery costs if you specifically requested non-standard (express) delivery. [http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm http://europa.eu/youreurope/citizens/consumers/shopping/guar...]
- waqf 9y ago
  Refunding the original shipping charges you paid is not the same as paying for your return shipping.
  - yulaow 9y ago
    OH you are right, I read it wrong. The seller has to pay for the return shipping only if the item is faulty.

ProblemFactory 9y ago

The EU 14-day online returns is an extension of the older regulation against high-pressure sales tactics, like telephone sales, door-to-door sales, and booths on the street. It allows you to change your mind if you made an impulse purchase, but not really to "test" a product. The returned item must be unused and in new condition, with any seals unbroken - generally if you open the box or rip any plastic bags the online retailer doesn't have to accept a return any more.

yulaow 9y ago
The seals unbroken is valid only for a very restricted type of items (sealed audio, video or computer software, such as DVDs, which you have unsealed upon receipt [1]). Also, in general, there is no "unused" or "box sealed" condition. Just you have to return the item undamaged and "as it was". You are required to take good care of the goods and you may be liable for the reduced value of goods caused by handling them beyond what’s necessary to be sure they work and are what you ordered. [2] [1] http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm http://europa.eu/youreurope/citizens/consumers/shopping/guar... [2] https://www.ccpc.ie/consumers/shopping/buying-online/your-rights-online/#Changeofmind https://www.ccpc.ie/consumers/shopping/buying-online/your-ri...