I don't exactly have high efficiency standards for retail employees at the mall. What I saw was shocking even by those standards. What was most offensive was

I don't exactly have high efficiency standards for retail employees at the mall. What I saw was shocking even by those standards. What was most offensive was that not a single employee in the store, and I mean not a single one, was sensitive to the impatience of the customers. Looking at the body language of the people around me, I think the mood varied from "grumpy" to "murderous," but the employees were calm, happy, and unhurried. Just from a psychological point of view, that seemed unnatural and offensive. Or sociopathic. When someone who's been waiting forever, during lunchtime (hence probably on their lunch hour,) marches determinedly up to a sales guy and tells him precisely what he want to buy, and the sales guy, instead of immediately getting the guy what he wants, starts demoing the product for him, and the guy says, "Uh huh, uh huh, yeah, I've got one already," in a pissed-off tone of voice, at that point the sales guy should, you know, give up and just sell the guy what he wants. To keep stalling and trying to make chit-chat, maybe start demoing a slightly different product, and to do all this calmly and slowly and beatifically, is offensive. Or sociopathic. Take your pick. A whole store full of guys acting like that, I don't know. I just don't know. Maybe it's the culture of the individual store, but I can't imagine it happening anywhere other than an Apple store.