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Never used stripe before, I haven't even heard much about them before, but their site(and this blog post) is convincing so I was thinking I will try it, but the

by nagyf 9y ago

Never used stripe before, I haven't even heard much about them before, but their site(and this blog post) is convincing so I was thinking I will try it, but then I bumped into this thread: https://ecommerce.shopify.com/c/payments-shipping-fulfilment/t/worst-experience-with-stripe-payment-gate-how-many-people-using-stripe-151491 https://ecommerce.shopify.com/c/payments-shipping-fulfilment... Well, this isn't so convincing.

kennydude 9y ago
Only a few people seem to have issues communicating with them. Weirdly I've not had many issues. Certainly a lot better than some payment providers I've worked with
Silhouette 9y ago
That thread is about four years old. Stripe got big very quickly and definitely had some growing pains for a while. Their customer support really was that bad/non-existent for a while. It was a lot of hassle to sort things out when we had a dubious chargeback too. To give credit where it's due, they have improved since. Gone are the days when they were the small developer's payment service and you could expect to reach technical people straight away via their contact addresses, but they do at least seem to reply to messages eventually now. IMHO they still have room for improvement. In particular, 24-48 hours for a first substantial response doesn't seem unusual, and that's far too long for a merchant who might have one of their own customers in limbo or some sort of ongoing dispute or fraud that they need to deal with quickly. But at least Stripe seem to be moving in the right direction and genuinely trying to do better. Our experience of their support is still much better than you'll get from a lot of other payment services if you're only a small merchant.
- nagyf 9y ago
  Yes, that thread is four years old, but the latest comment is _2_ days old... So they are still having issues apparently.
  - Silhouette 9y ago
    Given the amount of payments they are processing these days, it seems unrealistic that they would get absolutely everything right every time. You find the same with PayPal, all the major traditional gateways, etc. Of course, in online forums you see the people who are (sometimes quite reasonably) very upset and shouting about it, but not all the things that worked just fine for every other merchant. There's no way to know whether those stories were the norm or isolated incidents. Importantly, there's also no way to know whether there was more to the stories than the people telling them were letting on, because we only see one side there. As I said before, Stripe definitely still have room for improvement, and are still often very slow at dealing with things. And I'm sure if anything like some of those stories happened to me, I'd be very aggrieved and warning people off them as well. But I can only comment on my own experience, and so far I'm still inclined to give them the benefit of the doubt, because in several years of dealing with them, they generally have fixed any problems eventually and seemed to be genuinely trying to help.

by nagyf 9y ago

kennydude 9y ago

Only a few people seem to have issues communicating with them. Weirdly I've not had many issues. Certainly a lot better than some payment providers I've worked with

Silhouette 9y ago

That thread is about four years old. Stripe got big very quickly and definitely had some growing pains for a while. Their customer support really was that bad/non-existent for a while. It was a lot of hassle to sort things out when we had a dubious chargeback too. To give credit where it's due, they have improved since. Gone are the days when they were the small developer's payment service and you could expect to reach technical people straight away via their contact addresses, but they do at least seem to reply to messages eventually now. IMHO they still have room for improvement. In particular, 24-48 hours for a first substantial response doesn't seem unusual, and that's far too long for a merchant who might have one of their own customers in limbo or some sort of ongoing dispute or fraud that they need to deal with quickly. But at least Stripe seem to be moving in the right direction and genuinely trying to do better. Our experience of their support is still much better than you'll get from a lot of other payment services if you're only a small merchant.

nagyf 9y ago
Yes, that thread is four years old, but the latest comment is _2_ days old... So they are still having issues apparently.
- Silhouette 9y ago
  Given the amount of payments they are processing these days, it seems unrealistic that they would get absolutely everything right every time. You find the same with PayPal, all the major traditional gateways, etc. Of course, in online forums you see the people who are (sometimes quite reasonably) very upset and shouting about it, but not all the things that worked just fine for every other merchant. There's no way to know whether those stories were the norm or isolated incidents. Importantly, there's also no way to know whether there was more to the stories than the people telling them were letting on, because we only see one side there. As I said before, Stripe definitely still have room for improvement, and are still often very slow at dealing with things. And I'm sure if anything like some of those stories happened to me, I'd be very aggrieved and warning people off them as well. But I can only comment on my own experience, and so far I'm still inclined to give them the benefit of the doubt, because in several years of dealing with them, they generally have fixed any problems eventually and seemed to be genuinely trying to help.