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One time I found I couldn't log in to my bank account online. Called them up. "Oh, we changed your username as a security measure." Oh. Wait, username??

• tgayton 9y ago
  Typically management at financial institutions see "security reasons" as a quick way to end questioning from a customer. Legacy software or partner integration requirements are almost always the reason for arbitrary changes within financial institution. Anecdotally, I've never seen a scenario myself where this wasn't referred to as a "security measure" or similar. This includes within the institution to all non-technical employees.
  • johnfn 9y ago
    They had good reasons to enact security measures as I was trying to get into my account internationally and I kept forgetting the password. I understand what you're saying though.
    • roywiggins 9y ago
      Makes me wonder if they didn't have any other way to disable logging in to the account. Which is worrying in a whole other way.