> But in reality, even I couldn’t keep track of all the conversations that were happening at the company. Nor should you, really. Imagine trying to do that in

> But in reality, even I couldn’t keep track of all the conversations that were happening at the company. Nor should you, really. Imagine trying to do that in an office-based organization! Slack, to me, is a bit like our digital office space. You can also use highlight words to ensure you don't miss any discussion on topics you're particularly interested in. We have a guy who worked a lot with our billing, and he is magically always present whenever anyone says "refund".