We tried em in Los Angeles. Called on day 89, said we didn't like it -- they asked us if we had a preferred charity to donate the used mattress to, we said nope

We tried em in Los Angeles. Called on day 89, said we didn't like it -- they asked us if we had a preferred charity to donate the used mattress to, we said nope. They sent it to some homeless shelter apparently. Refund came right back to the CC as promised. No hassles at all. Not even much of a retention script, really. This was early 2016. We sent it back because it was already starting to "set" and create a weird ridge between my wife and I, who are side-sleepers. It's not for us, but the company treated us just fine and as-promised. $0.02