As a parallel, one of the reasons Slack has won in the paid-chat stakes is because of it's buttery-smooth onboarding process. The chat client isn't anything spe

As a parallel, one of the reasons Slack has won in the paid-chat stakes is because of it's buttery-smooth onboarding process. The chat client isn't anything special, really, but it's just so easy to get set up and running. The difficulty gradient of onboarding is a significant contributor to attracting folks.