The friction isn't about the workflow when the system just works. There are gains to be made in situations where I'm using another computer, or my phone, or th

The friction isn't about the workflow when the system just works. There are gains to be made in situations where I'm using another computer, or my phone, or the password manager isn't recognizing the site properly, or isn't finding the right the input fields. But mostly the friction is in front of all those users who don't use password managers. There are gains to be made in making the setup process simple, secure, and predictable. There are gains in making it cross-browser, cross-platform, and well-integrated with the setup process for browsers and operating systems. Users "don't want" most things, until a lot of thought and effort gets made to create a wholistic solutions that just work.