Two minor outages so far (in 4 months) and support has been good for the few tickets I have opened. If you don't need much hand holding and don't care if your

Two minor outages so far (in 4 months) and support has been good for the few tickets I have opened. If you don't need much hand holding and don't care if your server is unavailable for 20 minutes every few months I would recommend them. Otherwise it's probably better to go for one of the bigger (and more expensive) players.