Microsoft has a long history of not making durable products. I've been a bit of a fan boy, and all but one piece of Microsoft hardware I've owned has needed fa

Microsoft has a long history of not making durable products. I've been a bit of a fan boy, and all but one piece of Microsoft hardware I've owned has needed factory service. Xbox 360, Zune 80, Surface RT, Surface 3, Surface Pen, Nokia 920. Its embarrassing. Only my Xbox One has been spared, but I've used it less than 100 hours, so who knows how it would fare if I actually used it. I've never met a surface owner who didn't have a serious hardware or software failure within the warranty period. Its embarrassing. Questioning the validity of their product design is 100% valid.