Sure they should. It depends on the tools available and the culture of the organization. You don't get to dictate what features of email people should or shoul

Sure they should. It depends on the tools available and the culture of the organization. You don't get to dictate what features of email people should or shouldn't use. Apple's Mail.app has a great feature that allows inline markup of images, which is a huge boon for interface discussions and tech support emails at my company.