The frontline employees are typically not authorized to make such changes alone. This sounds again like too much pressure by management and somewhere in the cha

The frontline employees are typically not authorized to make such changes alone. This sounds again like too much pressure by management and somewhere in the chain someone was stepping over the line. The fact that such egregious missteps have happened now twice (unauthorized account opening) is a very, very worrying sign for the culture in Wells Fargo. Top management should be asked some very hard questions and maybe some changes are needed.